Michel Dionne's Articles in Business

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Best practices for eService The quality of the service is an essential condition to guarantee the clientele's satisfaction, deserve their loyalty and get references. This concerns the employees along with the partners of the distribution network. The service might be offered directly by an agent from the assistance center (Help Desk) or in free-service accessible 24 hours a day. WEBconference applications for sales The traveling time lost in getting to a prospect is expensive and not necessarily justified due to various reasons, such as when the prospect is insufficiently qualified or when the prospect's role in the acquisitions process is not clear. Best practices for eMeeting The technology analysts agree that the eMeeting is the WEBconference application that must experience the strongest growth in the following years. The challenge is clear: hold long distance meetings wherever you are anytime, with colleagues, employees, partners and even with clients and prospects. Use to accelerate the decision making process, improve collaboration or simply to inform and consult, the advantages are there. In fact, it is to obtain a better synergy. WEBconference applications for management It has been observed that it is becoming increasingly difficult to conciliate the agendas of the people managing the company in order to schedule the statutory meetings in conjunction with the workshops of the ongoing projects.